Refund / Return Policy
Refund & Return Policy
At Avemiro, we want customers to feel confident when shopping with us.
If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the item should generally be:
- In substantially the same condition as received
- Unused or not excessively used
- Complete with original accessories or components, where applicable
- Returned with reasonable original packaging where possible
- Accompanied by proof of purchase or an Avemiro order number
Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.
Requesting a Return
Before returning any item, contact:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photos or video where relevant, particularly for damaged, defective, or incorrect products
Our support team will provide return instructions where your request is eligible.
Do not send a return to our registered company address unless our customer service team specifically provides that address as the authorized return destination.
Unauthorized returns may result in delays or may not be accepted.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Include clear photos or videos showing the issue.
After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, refund, partial refund, or another reasonable solution depending on the circumstances.
Non-Returnable Items
For health, hygiene, safety, customization, or legal reasons, certain types of products may not qualify for return after opening or use.
Any product-specific return restrictions should be considered together with this policy.
Return Shipping
Unless the item is confirmed to be defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer law, customers may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law or otherwise agreed by us.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Banks, payment processors, and card providers may require additional time to post the refund to your account.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered fulfillment or has been shipped.
Exchanges
If you need a different item or variation, please contact our support team. Availability of exchanges depends on inventory and the circumstances of the request.
Contact
Email: support@avemiro.com
Phone: +86 19918713224